If your order has been damaged in transit then you should notify us immediately via your on-line account.

For your protection, inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original shipping carton, promptly contact the shipping company for a damage inspection report and request that the shipping company return the merchandise.

If the returned goods are shown to have been damaged in transit then, in line with our returns policy, refund or replacement may be offered as appropriate.